Need further help?
If you still have questions regarding delivery, get in touch with our customer service team.
If you wish to return a product to us for any reason, you may do so within 30 days of the despatch date to one of our UK stores or to our Freepost returns address. (Freepost is only available from within the UK). The item must be in a saleable condition and in its original undamaged packaging. We'll refund or replace the item should you so wish.
Extended returns period: For orders placed in November and December, the returns period is extended until 31st January.
Please keep your proof of postage, as this will mean we are able to process your refund or replacement more quickly.
We offer a Taste Guarantee policy which means that if anything fails to meet your expectations you can return for an exchange or full refund – just remember to enclose your order confirmation or delivery note if you're returning it by post or popping in store. That way you're free to try something new, without the risk of disappointment. Find out more about the Taste Guarantee policy here.
We offer a free returns address from a UK post office:
Freepost RTZI-GXAC-ZRTT
Whittard of Chelsea
C/O Cygnia Ltd
DC139 Style Way
Pineham, Northampton
NN4 9EX
Whittard of Chelsea
C/O Cygnia Ltd
DC139 Style Way
Pineham, Northampton
NN4 9EX
Need further help?
If you still have questions regarding a return, get in touch with our customer service team.