How do I earn points?
Points are earned by purchasing from stores or our website, and through other opportunities, with or without a purchase. If you joined in-store, make sure to sign up for your online account to access your benefits and rewards. Otherwise, sign in to your Whittard account as usual and access your membership benefits there.
For every £1 you spend you will earn 1 point, every 1 point is worth £0.02. For international customers your points value is equivalent to the UK points value and all values will be converted through the most recent exchange rates.
How do I redeem my points?
Points are redeemable once they reach a total balance of 50 points minimum. Points can be redeemed to reduce the total payable amount of your transaction, either in Whittard stores or on the Whittard website. You can choose whether you want to redeem your points balance partially or in full. For example, if you have 70 points and your shopping (excluding delivery if placing an order online) comes to £12.40 then you can redeem all your 70 points to reduce your shopping bill by £1.40 to £11.00 payable, or you can choose to redeem 50 points to reduce your shopping bill by £1 to £11.40 payable.
Can I earn points online and redeem them in-store and vice versa?
Yes. You can earn and redeem your points anywhere that is convenient to you.
Can I earn and redeem points in another country?
Yes, Whittard Rewards is available to anyone who resides in a country that either has a Whittard store or that Whittard ships to, you can view the full list of countries here.
What are the Whittard Rewards points worth?
For every £1 you spend you will earn 1 point, every 1 point is worth £0.02. For international customers your points value is equivalent to the UK points value and all values will be converted through the most recent exchange rates.
Where do I view my points balance?
Your points balance is visible on your Whittard Rewards account page, and you can view this on your Whittard Rewards digital pass. When shopping in-store, you can also ask a store staff member and they can look it up on the till system for you. Alternatively, you can contact our Customer Services team here and they can inform you of your points balance.
What happens to my points if I don't redeem them?
Points are valid for 24 months from the first date of issue. Irrespective of which date in any month you earn the points, your points will expire on the last day of the final calendar month. For example, if you earned 20 points on 20th September 2024, those 20 points will expire on 30th September 2026.
