Whittard Rewards Frequently Asked Questions.

Points are earned by purchasing from stores or our website, and through other opportunities, with or without a purchase. If you joined in-store, make sure to sign up for your online account to access your benefits and rewards. Otherwise, sign in to your Whittard account as usual and access your membership benefits there. For every £1 you spend you will earn 1 point, every 1 point is worth £0.02. For international customers your points value is equivalent to the UK points value and all values will be converted through the most recent exchange rates.

Points are redeemable once they reach a total balance of 50 points minimum. Points can be redeemed to reduce the total payable amount of your transaction, either in Whittard stores or on the Whittard website. You can choose whether you want to redeem your points balance partially or in full. For example, if you have 70 points and your shopping (excluding delivery if placing an order online) comes to £12.40 then you can redeem all your 70 points to reduce your shopping bill by £1.40 to £11.00 payable, or you can choose to redeem 50 points to reduce your shopping bill by £1 to £11.40 payable.

Yes, Whittard Rewards is available to anyone who resides in a country that either has a Whittard store or that Whittard ships to, you can view the full list of countries here.

For every £1 you spend you will earn 1 point, every 1 point is worth £0.02. For international customers your points value is equivalent to the UK points value and all values will be converted through the most recent exchange rates.

Your points balance is visible on your Whittard Rewards account page, and you can view this on your Whittard Rewards digital pass. When shopping in-store, you can also ask a store staff member and they can look it up on the till system for you. Alternatively, you can contact our Customer Services team here and they can inform you of your points balance.

Points are valid for 24 months from the first date of issue. Irrespective of which date in any month you earn the points, your points will expire on the last day of the final calendar month. For example, if you earned 20 points on 20th September 2026, those 20 points will expire on 30th September 2028.

Whittard Rewards Pass is a digital card for loyalty members that is attached to Whittard emails and can be downloaded onto Apple or Android devices for future use. The pass will have key information like your membership number and your latest points balance. It will also contain a barcode that can be scanned each time you visit our store and make a transaction. By scanning the card, our till point staff can recognise you as a Whittard Reward member, allocate the latest points earned to your membership account and enable you to redeem any points that you may have in your account.

Your Whittard Rewards digital pass will be sent to you in your welcome email where you will be able to download this to your mobile wallet by clicking on either the ‘Add to Apple Wallet’ or ‘Add to Google Wallet’ buttons.

Your digital pass can be used when shopping in a Whittard store to link your transaction to your Whittard Rewards account. The points you’ve earned in-store will be credited to your account but will be pending for seven days.

No. Although scanning the card is a quicker way to identify yourself as a Whittard Rewards member, it is not compulsory to have it in hand for you to benefit from the scheme. Simply, provide the store staff member with the email address linked to your Whittard Rewards account when you purchase, and your points will be automatically applied.

On your mobile device, open your Whittard Rewards welcome email and click on the ‘Add to Apple Wallet’ button. This will open your mobile wallet, click on the ‘Add’ button in the top right corner. Your digital pass has now been downloaded, and you can view this anytime by opening your ‘Wallet’ app from your app library.

On your mobile device, open your Whittard Rewards welcome email and click on the ‘Add to Google Wallet’ button to download your pass to your device. Your Google Wallet will open, click on the ‘Add’ button. Your digital pass has now been added, and you can view this immediately by clicking on the ‘View in wallet’ button or you can view this anytime by opening your ‘Wallet’ app.

Points earned when placing an order are displayed on your pending points balance for seven days before being credited to your Whittard Rewards account. Should you choose to return your order partially or fully within seven days, your pending points balance will be amended accordingly. Should you choose to return your order after seven days partially or fully and within the valid returns period, the points you’ve earned for the returned items will be deducted from your total points balance.

Yes. If you redeemed Whittard Rewards points towards your purchase and then choose to return your order partially or fully within the 30-day returns period, the points you redeemed for the returned items will be credited back to you and your total points balance will be adjusted accordingly.

If you are not satisfied with the free product you selected, you can exchange this for another item for the same price or less within the valid returns period.

Yes. If you have redeemed your anniversary coupon and you choose to return your order, you will be credited the value of your anniversary coupon back. Please note, that your individual coupon code will change.

You can terminate your account at any time within the ‘Personal Data’ section of your Whittard account. On termination, all earned points and rewards will be lost. You can choose to re-join Whittard Rewards at any time, but your points and rewards will not be reinstated.